I published an offer but it's not showing on my storefront
I published an offer but it's not showing on my storefront
This is almost always because the theme app embed hasn’t been turned on. Go to Online Store → Themes → Customize → App embeds and make sure Eazify AOV is enabled for that theme. This needs to be done once per theme, including any new theme you switch to or duplicate.
What's the difference between draft and published offers?
What's the difference between draft and published offers?
Draft offers are only visible to you while editing — they’re never shown to customers. Switch an offer to Published once you’re ready for it to go live on your storefront.
Can I run more than one offer on the same product?
Can I run more than one offer on the same product?
Yes, but be mindful of how they’ll look together — for example, a volume discount and a frequently bought together offer can both target the same product page. Preview the page after publishing to make sure the offers don’t feel cluttered.
Does a refund or cancelled order affect my analytics?
Does a refund or cancelled order affect my analytics?
Yes. When an order tied to an offer is refunded or cancelled in Shopify, the revenue attributed to it is automatically removed from your Analytics numbers — no manual adjustment needed.
How do I claim the Lifetime founding member offer?
How do I claim the Lifetime founding member offer?
Click the founding member banner in your dashboard if you see one. It submits your store for review rather than upgrading immediately — see Plans for details.
I'm still stuck — how do I get help?
I'm still stuck — how do I get help?
Open Help center from the Eazify AOV navigation in your Shopify admin to reach us directly.