> ## Documentation Index
> Fetch the complete documentation index at: https://aov-docs.fstack.asia/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions about Eazify AOV

<AccordionGroup>
  <Accordion title="I published an offer but it's not showing on my storefront">
    This is almost always because the theme app embed hasn't been turned on. Go to **Online Store → Themes → Customize → App embeds** and make sure **Eazify AOV** is enabled for that theme. This needs to be done once per theme, including any new theme you switch to or duplicate.
  </Accordion>

  <Accordion title="What's the difference between draft and published offers?">
    Draft offers are only visible to you while editing — they're never shown to customers. Switch an offer to **Published** once you're ready for it to go live on your storefront.
  </Accordion>

  <Accordion title="Can I run more than one offer on the same product?">
    Yes, but be mindful of how they'll look together — for example, a volume discount and a frequently bought together offer can both target the same product page. Preview the page after publishing to make sure the offers don't feel cluttered.
  </Accordion>

  <Accordion title="Does a refund or cancelled order affect my analytics?">
    Yes. When an order tied to an offer is refunded or cancelled in Shopify, the revenue attributed to it is automatically removed from your [Analytics](/analytics) numbers — no manual adjustment needed.
  </Accordion>

  <Accordion title="How do I claim the Lifetime founding member offer?">
    Click the founding member banner in your dashboard if you see one. It submits your store for review rather than upgrading immediately — see [Plans](/plans) for details.
  </Accordion>

  <Accordion title="I'm still stuck — how do I get help?">
    Open **Help center** from the Eazify AOV navigation in your Shopify admin to reach us directly.
  </Accordion>
</AccordionGroup>